DELUZN Store Policies
Return & Replacement Policy
Every garment is quality-inspected prior to dispatch. Please read our guidelines regarding eligible returns, mandatory unboxing videos, and replacement requirements.
Unboxing Video Required for All Return & Replacement Claims
A clear, continuous, unedited unboxing video starting from opening the sealed outer courier bag showing the shipping label to demonstrating the damaged area and intact brand tag is strictly required. Claims submitted without a complete unboxing video will be automatically rejected.
3-Day Window
Submit claims strictly within 3 days (72 hrs) of delivery.
Intact Brand Tag
The original brand paper tag must NOT be cut or removed.
Defects Only
Valid ONLY for damaged, defective, or wrong products received.
No Size Return
No returns for wrong size. Check Size Guide first.
1. Eligibility Criteria
We take pride in our streetwear quality. In the rare event that you receive a damaged, defective, or incorrect item, we will replace it promptly. To be eligible:
- The claim must be initiated within 3 days (72 hours) of confirmed delivery date.
- A continuous unboxing video starting from the sealed package showing the shipping label and defect is mandatory.
- The original brand paper tag must remain intact and unremoved from the garment.
- The item must be completely unwashed, unworn, stain-free, and in its original packaging.
2. Strict No-Return Policy for Size Issues
We provide exact measurements (chest, length, shoulder, and sleeve) for all garments under our Size Guide.
⚠️ Returns or exchanges are NOT accepted for incorrect size selection. Please measure before placing your order.
3. Non-Returnable Conditions
Return or replacement requests will be automatically rejected if:
- No unboxing video is provided, or the video is recorded after opening the courier bag.
- The request is initiated after 3 days from delivery.
- The brand paper tag is cut, removed, or missing.
- The product shows signs of wear, washing, perfume scent, or alteration.
- The claim is based on personal preference or wrong size ordering.
- Items bought during final clearance or mystery drops.
4. How to Submit a Return Request
- Log into your account and go to My Orders.
- Select your delivered order and click Request Return.
- Upload your unboxing video proof clearly displaying the outer seal, shipping label, and defect.
- Our team will inspect the proof within 24-48 hours. Upon approval, reverse pickup will be scheduled.
Need Help With Your Order?
Our support team is available to assist with any genuine product queries.